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VAWOO POLICIES

Buyer Policies

Your rights and obligations as a buyer on Vawoo:

Terms and Conditions
Terms of service and Conditions for VAWOO buyers

Buyer Protection Policy
The steps in order to be enrolled in Buyer Protection

Shipping and Tracking
VAWOO buyer's shipping rights and obligations

Delivery & Refund
Conditions of the delivery and refund methods

Vawoo Payment Policy
The conditions of use for payment forms and methods

Age verification
Age verification solution enable VAWOO to develop confident relationships

Guarantee & Return
Our guarantee requirements and return solutions

Open Dispute
Your steps in order to open a dispute

Terms and Conditions

  • 1. GENERAL
  • 2. COPYRIGHTS, TRADEMARKS & THIRD PARTY LINKS
  • 3. LANGUAGE
  • 4. RIGHTS AND OBLIGATIONS
  • 5. PERSONAL DATA
  • 6. PRODUCTS
  • 7. ORDERS
  • 8. PRICE AND PAYMENT
  • 9. CONTENT
  • 10. LIMITATION OF LIABILITY
  • 11. COOKIES
  • 12. RESTRICTIONS
  • 13. CHANGES TO THESE TERMS AND CONDITIONS
  • 14. AGREEMENT
  • 15. CONTACT US

1. GENERAL

These Terms and Conditions apply to Your use of the website as a customer/ buyer. By purchasing or ordering any product from Vawoo.com You agree with the Terms and Conditions established on the website. Please take time to read attentively these Terms and Conditions along with our Privacy Policy which govern Your participation and use of our website.

“Terms” means these Terms and Conditions;

“Customer”, “Buyer” mean any person of the legal age (18+) registered on the website as a customer in order to purchase vape products;

“Supplier”, “Supplier” mean any vape company registered on the website as a supplier in order to ship vape products;

“We”, “us”, “our” refer to Vawoo.com, a vape platform specially created for selling and purchasing e-liquids, vape mods, other vape devices and accessories.

“You”, “Your” refer to any person ordering or purchasing from Vawoo.com.

“Users” refers to unauthorized visitors, registered and authorized suppliers and buyers.

“Personal information” means any personal data and details we collect from You and You provide us with.

“Goods” means any vape product placed on the website.

“Website”, “Site” refer to Vawoo.com.

2. COPYRIGHTS, TRADEMARKS & THIRD PARTY LINKS

The website is owned and operated by AEV SOLUTIONS LIMITED. AEV SOLUTIONS LIMITED owns the copyright of all materials provided herein. All rights reserved.

This website contains links to websites which are not maintained by Vawoo.com. Third party links are not under Vawoo.com’s control and we are not responsible for the content, products or services you may find on those websites. Third party websites are provided for your convenience and information only.

3. LANGUAGE

At the present moment all services and information placed on the platform is available in English language version only. Taking into account the international users of our site, the universal English language version is provided for Your convenience. If there are any changes in languages available on the platform, the information will be immediately posted on this Terms and Conditions page.

4. RIGHTS AND OBLIGATIONS

4.1. As a customer You undertake:

  • 4.1.1 that You are of the legal age for purchasing and using vape products according to the eligibility law of Your country;
  • 4.1.2 not to use the Website for any illegal purpose and to agree to use it in accordance with these Terms;
  • 4.1.3 to provide only legal personal data including Your first and last names, date of birth, billing and shipping address, bank card data, e-mail address;
  • 4.1.4 not to impersonate any other entity, to use false personal name or bank card;
  • 4.1.5 not to place or transmit any discriminative, offensive and/or defamatory content that can violate or infringe the rights of any person, firm or company and cause inconvenience to a third party;
  • 4.1.6 not to attempt any unauthorized access to any part or component of the Website;
  • 4.1.7 to inform us immediately if Your account was hacked by submitting contact us form.
  • 4.1.8 to notify us immediately of any changes to Your personal Information;
  • 4.1.9 to use this Website and the products placed on the Website according and in all respect to the vape regulations established in the UK and/or the country You purchase from. Please note that if you're resident of the country with specific vape regulations, then it is your responsibility to ensure that the products you order from Vawoo.com comply with the local laws that apply in your country and to take responsibility for importing the goods into your country. Neither we nor the supplier will be responsible for products which are stopped at customs or which do not meet the legislation which applies in your country.

4.2. As a customer You have right to:

  • 4.2.1 buy any product placed on the Website, if it is allowed for selling/shipping to Your country;
  • 4.2.2 contact us for additional product details regarding the product’s description, shipping process, etc, once the item is ordered;
  • 4.2.3 open dispute if there is a problem occurred with the product You ordered or the delivery process. More information about the dispute terms and conditions You can find here.

4.3. We reserve the right to:

  • 4.3.1 update, make changes to our site, policies, and these Terms at any time. Any changes to this policy will be posted on this Website with the date of the last update. It is Your responsibility to check our Website periodically for changes.
    If we make material changes to these Terms and Conditions, we will notify You by e-mail or by posting a notice on Vawoo.com prior to the effective date of the changes.
    Please review other policies, such as our Privacy Policy, Guarantee & Return And Shipping & Tracking policies, posted on this site. These policies also govern Your use of our Website.
  • 4.3.2 remove any content we believe discriminative, illegal or, but not limited to, offensive to any third party.
  • 4.3.4 disable any account we strongly believe to be hacked, operated by a person under the legal vaping age (18); placing any discriminative, offensive and/or defamatory content;

5. PERSONAL DATA

5.1 You need a personal account in order to purchase vape products from the Website and to use our services in full. By submitting the registration form You must provide legal personal data that includes: Your first and last names, date of birth, gender, shipping and billing address, telephone number, e-mail, bank card information.

5.2 You are not allowed to create or use an account for anyone other than Yourself, provide an email address other than Your own, impersonate Yourself (adopt the identity of someone else) or create multiple accounts on our platform.

5.3 You are also responsible for all activities that occur in connection with Your account.

5.4 You agree to notify us immediately of any unauthorized use of Your account.
Your information may be held and used by us for the following purposes:

5.5 We reserve the right, without prior notice, to restrict Your access to or use of certain services, if we strongly believe that Your account is being hacked, offensive to third parties or containing inappropriate information.

5.6 Your personal information may be held and used by us in the purposes that include, without limitation:

  • - processing your orders or applications;
  • - administering your account and billing;
  • - disclosing your personal information to bank and debit card companies to validate your card and to proceed the transaction;
  • - dealing with requests, enquiries or complaints and other customer care related activities;
  • - sending you email newsletters;

5.7 Your submission of personal information through Vawoo.com is governed by our Privacy Policy. Please visit our Privacy Policy page to fully comprehend how we gather, use and protect Your personal data. Please note that credit card information is always encrypted during transfers over networks.

6. PRODUCTS

6.1 Vawoo.com is a website selling vape products only. The use and purchase of any product from the Website is available for individuals of legal smoking age.

6.2 The vast majority of our e-liquids contain Nicotine which is a toxic and addictive substance. Nicotine-containing liquids are only intended for use by committed smokers of legal smoking age, and are not recommended for use by non-smokers, children, pregnant women or nursing mothers, or by any person suffering from health problems, which include, but are not limited to, heart disease, diabetes, high blood pressure, emphysema or asthma. We can not be responsible for the customers who suffer from heart failure or other diseases. If You have some problems with Your health, please consult a doctor before purchasing any vape product from any online or retail vape store.

6.3 Using our web-site You guarantee that You are aware that nicotine is a highly addictive substance and You are responsible for purchasing the vape products from our platform.

6.4 The vaping devices, clearomizers, e-liquids, batteries and other vape goods must be used in accordance with the instructions provided.

6.5 Do not drink or swallow any vape product and keep them away from children and pets. Avoid skin and direct eye contact with e-liquids: it may be harmful for Your health.

6.6 Although all necessary measures to make product’s packaging child-proof are taken and include all appropriate warnings and instructions, we can not hold responsibility for any personal injury arising from failure to use any product as intended or in accordance with the instructions provided with that product.

6.7 If the product You purchased is damaged, misdescribed or of poor quality, or if You haven’t received the order, please contact us to discuss the issue.

6.8 Products pictures may in some cases differ to the product you will receive. This could be due to a product update or other such change made by manufacturer. Vawoo.com is not responsible for any differences in product’s description and its real appearance.

6.9 You have legal right to get Your money back, if You are not satisfied with the product You ordered. The guarantee of the products purchased from Vawoo.com is governed by our Guarantee & Return page. Please visit the page to find out about the 14-day warranty as well as about the return/ refund procedures.
Please note: in case You decide to return the product You ordered, You must take care of it when it is in Your possession and return it in its original appearance.

7. ORDERS

Please note that by ordering from the Website You agree to our Terms and Conditions.

7.1 All goods and services on Vawoo.com are available for individuals who are of the legal age and who we consider eligible. The eligibility criteria refers to, without limitation, the residents in the UK and other countries and states, even though there are no age regulations in the country You buy from.

7.2 You warrant that the user information, which You are required to provide when offering goods on the Website, is true, accurate, current and complete in all respects.

7.3 You guarantee not to impersonate any other person or entity for the purpose of ordering from the Website.

7.4 Any order made by You will be treated as an offer to purchase from the Website. As long as a product is successfully ordered, the payment for the product and, if necessary, the payment for shipping are withdrawn from your bank card and the purchase is successfully made.

7.5 Once You successfully order a product and it is sent to You, You will receive a track number. 

If for any reason You haven’t received a track number within 3 days, please contact us to find out the problem.

7.6 If You can not order a product please contact us. It may occur because of, but not limited to, the following reasons:

  • 7.6.1 the product You attempt to order is out of stock; You will have the option either to wait until the item is available from stock, to choose the common product or to cancel Your order.
  • 7.6.2 this products can not be shipped to Your country/ region;
  • 7.6.3 You provided incorrect personal information or invalid debit card data;
  • 7.6.4 there are insufficient funds in Your bank card;

If we are not able to accept Your order, You will not be charged for the product.

7.7 When You order from our website, You must provide Your name, phone number, address, payment details and other requested information.

7.8 We will take all reasonable care, in so far as it is in our power to do so, to keep the details of Your order and payment secure, as long as your account is operated by You. We are not liable for any loss caused by an unauthorized access to Your personal account and ordering from the Website.

7.9 Estimated time frames for delivery of products and delays may arise due to matters outside of our and supplier's reasonable control. If any delivery delay occurs please, contact us.

7.10 You guarantee that goods ordered by You from Vawoo.com are legal in Your country or region. Neither Vawoo.com, nor suppliers are responsible for any goods distributed to a country with specific vape regulations or to the countries that restrict the use of vape products.

7.11 Once Your order has been received by You, all risk of damage to, or loss of shall pass to You.

7.12 Cancel order
If for any reason You decide to cancel or change Your order, please contuct us. We will give You further instructions and, if it is possible will cancel the order. Please note that you can cancel the order in very short period of time, if only the order is not sent yet.

7.13 The purchase is completed when you receive the order and confirm the order delivery.

8. PRICE AND PAYMENT

8.1 We reserve the right to change prices without prior notice to You.

8.2 At the present moment Vawoo.com supports debit/credit card payment method. Any changes in payment methods will be placed in these Terms.

8.3 Payment procedure is subject to validation checks and authorization and we will not be liable for any delay caused by failure of such checks or authorization.

8.4 You confirm that the credit card that is being used is Yours.

9. CONTENT

9.1 Content means all the information placed on the website, including but not limited to texts, images, products and prices, location data and all other forms of data or communication provided by You or us.

9.2 You guarantee that:

  • 9.2.1 You or otherwise own control of the content, posted in Your personal customer account;
  • 9.2.2 the content is accurate, and the use of the content You supply will not cause injury to any person or entity and does not violate our Terms and Conditions;
  • 9.2.3 as a browser or registered user of Vawoo.com You agree that You will not copy, download, distribute, re-publish and sell any services or any content mentioned above or use it in commercial purpose;

9.3 We can, but are not obliged to, monitor, edit or remove the information or pictures placed by You which we strongly believe to be illegal in some countries (e.g. German Army Swastika), offensive, unlawful, threatening, violating any third party rights;

10. LIMITATION OF LIABILITY

10.1 Our Website and services are open 24 hours, 7 days a week for all users. However, there is a likelihood that we may sometimes accomplish some technical works on our Website, in order to improve our services. If some works over the platform are planned, we may, but are not obliged to, inform You in advance in order to avoid any misunderstandings and inconvenience.

10.2 We can not warrant that the Website will meet Your requirements or will be timely uninterrupted, secure or error-free. We will not be responsible or liable to You for any loss of content or material uploaded or transmitted through the Website. We cannot warrant that the functions contained in the site will be uninterrupted or error-free, that any defects will be corrected.

10.3 Vawoo.com is not directly responsible for any loss, damage, delay or false delivery of the ordered product.

10.4 Nothing in this Terms shall limit Your rights as a buyer or/ and consumer;

10.5 You agree to be fully responsible for all claims, liability, damages, losses, costs and expenses, including legal fees on a full indemnity cost basis, suffered by Us and arising out of any breach of the Terms by You or by any other person accessing the Website using Your Internet account and/or Your Personal Information.

10.6 The Website may include technical inaccuracies or typographical errors. We reserve the right to make changes periodically and at any time to the Website.

10.7 The Website is not held responsible for TPD compliance of the products.

11. COOKIES

Vawoo.com uses cookies in order to help us remember and process the products in your personal shopping cart, understand and save your preferences for future visits and keep track of advertisements and Website usage.

12. RESTRICTIONS

We will ban your access to our platform, if you aim to:

  • Violate our Website and policies, for example, by writing a fake or defamatory review.
  • Violate any third party's rights, including copyright, discrimination, trade secret, moral right, privacy right, or any other property or proprietary right;
  • Promote a business or other commercial venture or event, not connected with vape products.
  • Send insulting emails, spams, surveys, or other mass messaging, whether commercial in nature or not;
  • Solicit personal information from minors, or submit or transmit pornography;
  • Use the Website being under the legal vaping age (18+)
  • Use a bank card that does not belong to you.

13. CHANGES TO THESE TERMS AND CONDITIONS

Vawoo.com reserves the right, at our sole discretion, to update, make changes to our site, policies, and these Terms at any time. Any changes to this policy will be posted on this website with the date of the last update. It is Your responsibility to check our website periodically for changes.

If we make material changes to these Terms and Conditions, we will notify You by e-mail or by posting a notice on Vawoo.com prior to the effective date of the changes.

14. AGREEMENT

These Terms contain the entire agreement between You and Us relating, but not limited to the use of the Website, orders and payment, content placement. You confirm that You have read these Conditions and You fully understand them and agree with them.

15. CONTACT US

If you have any questions and concerns about our Terms, please fill out our contact us form and our support team will contact you.

Buyer Protection Policy

VAWOO Buyer Protection Policy offers our buyers save and secure services from checkout to delivery, in order to shop with confidence from Vawoo. Your financial info is never disclosed to third parties and is protected by our Privacy Policy. And if something goes wrong with your order, your eligible transactions will be fully reimbursed.

If some problems occur with your orders, Vawoo.com will help you resolve disputes and deal with any other issues that may come up with your products. By purchasing from our website you agree to this Policy.

Please note that this Buyer Protection Policy is a part of our Terms and Conditions. Please read our Terms and Conditions for buyers as well, in order to comprehend your rights and responsibilities when ordering from VAWOO.

1. Buyer Eligibility Requirements

Buyers who act in accordance with our Terms are considered eligible and are automatically enrolled in our Buyer Protection Program - there is no application process needed. In order to be protected by our website and to be eligible for our Buyer Protection Policy, you need to meet the following criteria:

  • 1.1 To be of the legal vaping age. Our website requires age verification for all users. By the low and deeming vape regulations established in the UK and Europe, we can not sell any vape gear to anyone under the age of 18. By ordering from the website you guarantee that you are of the legal age to vape in your country as well;
  • 1.2 To be registered and authorized user and to provide valid personal data, including shipping and bank card data;
  • 1.3 You purchased the item using payment methods available on the platform (MasterCard, Visa);
  • 1.4 You directly contacted us to resolve the problem that occurred with your order before you open dispute;
  • 1.5 You open dispute before you confirm a successful delivery;
  • 1.6 You purchase the items inside VAWOO website;
  • 1.7 You do not violate any of our Terms and Conditions for Buyers;

Buyer Protection applies only if the conditions above are met.

2. Situations Covered by Buyer Protection Policy

Within our Buyer Protection Policy you are protected in the following circumstances:

  • 2.1 Non-delivery and mis-delivery cases. You may be eligible for a refund if you arrange shipping with the supplier and the item doesn’t arrive within the time indicated by the supplier or by the maximum period for delivery (60 days). Please, provide valid shipping and billing addresses in order your item to be correctly delivered. However, if the item is tracked and shows that it is already delivered to your Post Office, we’ll consider the item delivered, meaning you can not request a refund for non- delivery.
  • 2.2 Item not as described. You have legal right to request a refund or exchange the item if:
    • 2.2.1 The item you received is different from that you ordered (e.g. You had ordered tobacco flavored e-liquid, but received cherry flavored);
    • 2.2.2 The item has manufacture defects;
    • 2.2.3 The item is damaged during shipping;
    • 2.2.4 The number of items received is wrong;
    • 2.2.5 The item has missing parts or features;
    • 2.2.6 The item’s sell by date expired;
  • 2.3 The tracking number is invalid and the order is not tracked;

3. Situations Not Covered by Buyer Protection Policy

Our Buyer Protection Policy does not cover the following circumstances:

  • 3.1 Buyer’s mistake.
    You won’t be eligible where you mistakenly purchase an item or a different kind of item to what you intended. However, you may negotiate and agree on return or exchange. Please note, that in this case you are responsible for shipping back costs.
  • 3.2 Buyer’s change of mind.
    You will not be considered eligible, if you buy an item and then subsequently for any reason change mind and no longer need the item you have ordered.
  • 3.3 Items damaged during pick up by the buyer.
    If you or other individual acting on your behalf pick up the item, and due to the nature of the item it suffers damage while being picked up by you and not by Post Services, you won’t be eligible for Buyer Protection.
  • 3.4 Non-delivery where items are shipped to a vacant address.

If you arrange for an item to be shipped to an address where you won’t be available to pick the item up, Buyer Protection won’t apply.

4. How Does Buyer Protection Work?

The products placed on this website carry an implied, industry-standard 14 day warranty against defects due to manufacturing failure. Please visit our Guarantee & Return page in order to understand how you are protected when receive products with defects. For cases of non-delivery, where you have not received your item(s) within 60 days, contact us as soon as possible. Please visit our Delivery and Refund page to find out detailed information about the delivery and refund procedure.
 

If you come up with problems that are covered by our Buyer Protection Policy, please follow the steps below:

  • You should first contact us directly and report the issue within 14 days from the date of receiving the item in order to settle any refund or return issues. Please note, that you should not confirm the delivery until you do not resolve the problem.
  •  You can also get our help by escalating dispute. Please visit our Open Dispute page, in order to get step-by-step guideline on how to open dispute within our website. In the likely event where we find that there is a fault on the supplier's part (e.g. non-delivery of products or items are not as described), we will reverse your payment back into your account.
  • If we decide to refund you under Buyer Protection, your money will usually be returned to the original source provided by you at the checkout procedure (either your card or bank account).
  • If this doesn’t work (e.g. because your credit card has expired or your bank account has closed), we may determine the most appropriate way to get you your money back. In this case, we may request your help to find the best solution for you. It may take up to 60 days for a full refund.

5. Order Payment Protection

All transactions within VAWOO platform are encrypted and safe by our security center. They are also protected from fraud, when a problem with your order(s) occurs. The payment for your order is withdrawn from your bank account provided at the checkout and is held by us until you confirm the delivery.

If you still have any questions or concerns about our Buyer Protection Policy, please fill out our contact us form and our managers will help you as soon as possible.

Shipping and Tracking

For successful shipping you must correctly enter your personal data, including your first and last names, e-mail, phone number, country, address, zip code. Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations.

Delivery price

The cost of delivery is displayed on the product’s page. The delivery cost is determined by the Postal Services. Vawoo.com is not responsible for delivery costs.

The delivery cost directly depends on the shipping destination, your order weight, and shipping methods.

  • The delivery price may vary from free shipping to a specific sum taking into account shipping distance. If you cannot order an item, it means that the shipping is not available to your country. 
  • If free shipping option is not provided, the delivery price may depend on the product’s weigh and quantity as well. Please also note that the shipping rates for many items can be weight-based. The weight of any such item can be found on its detail page. The shipping price can either be raised or reduced if the number of the products ordered exceeds the specific number established, or/and if the products’ weight is beyond the norm determined by the shipping method.

Please note that all matters related to the international shipping must be handled with your countries postal service directly.

Tracking

After you pay for your order and, if necessary, for delivery, the Shipping & Tracking procedure starts. It may take 48 to 72 hours for the tracking information to be updated by the shipping company and sometimes tracking numbers may change. If after 5 business days you cannot get the tracking information of your order, please contact us.

After the supplier ships your order, the specific tracking number will appear. You can track your order on the shipping company's website with the tracking number provided. If your order stops tracking, you must immediately contact us and find out the problem.

Delivery Time

Delivery time varies depending on the country and Postal Services. The maximum time for your order delivery is 60 calendar days. For more detailed information regarding your order delivery time, please contact us.

Note: When ordering from Vawoo.com you're responsible for assuring the product(s) can be lawfully imported to the destination country and that they comply with the local laws. Neither we nor the supplier will be responsible for products which are stopped at customs or which do not meet the legislation which applies in your country.

Try to be vigilant on the day your package is supposed to be delivered! If there is any problem occurred on your country custom, call your local Post Office immediately and ask to speak to the Delivery Supervisor! Unfortunately these errors are out of our and supplier's control and Vawoo.com cannot be held liable for any shipment that is late, lost or damaged by Postal Service.

If your Order has been successfully delivered and you are satisfied with the item, click "Confirm Order Received".

If you are not satisfied with the product received, please, read our Guarantee & Return page where we provide you with further instructions.

If you still have any questions or concerns about our Shipping & Tracking Policy please fill out our contact us form and our managers will ask your questions.

Delivery and Refund

By registering on our website as a customer and purchasing products placed on it you agree to this Delivery and Refund terms in full.

Refund Due to Non-Delivery

The maximum time for the order delivery is 45 days. Delivery time may depend on the global pandemic restrictions. It also depends but is not limited to the destination and /or the postal services. If you haven’t received your order on a determined time, please try the below methods to solve the problem:

  • 1. Track your order again using the tracking number provided to make sure the delivery is still in process.

If you find the tracking number is invalid or there are other problems with the order delivery, please contact us for more shipping information.
To contact regarding the issue, click My Account → Orders → Start Communication → Post a message or send an email at support@vawoo.com

  • 2. If your order was not received within a 45 day period or on a
    determined time by the supplier/postal service, and the seller didn't answer your messages, you can apply for a refund by opening a dispute. Find out how to open a dispute here.

Refund Due to Defective Products

Please test all products for defects after you receive your order and read the product’s information carefully to make sure you use it properly. If there are any problems with the product, which include but are not limited to: defective product, product not as described, you have a legal right to request a refund or ask for an exchange. Note that you must contact us within the 14 day period to agree on a solution.
Find out more information on our Guarantee and Return.

If you agree for a refund or if the refund results from a dispute process, Vawoo.com will pay you back. It may take up to 7 business days for a full refund to arrive to your account.

If you have any questions regarding our Delivery and Refund process, please fill out the contact us form and our support team will contact you.

Vawoo Payment Policy

Vawoo Payments allow buyers  to use payment forms and methods provided on Vawoo.com. Users of Vawoo.com may pay for their products or services by a debit or credit card in UK Pounds. If you choose to pay for a product with a foreign currency (other than those available on our website), the system will automatically withdraw the payment according to your bank exchange rate. You can also purchase an item using Vawoo.com Gift Card offered to you by Vawoo.com customer. There is no payment required for purchasing products from platform by means of the Gift Card.

This Payment Policy explains your rights and obligations when using Vawoo.com payments as a supplier or customer.

Accepting these terms

This document (Vawoo Payment Policy) sets out your rights and responsibilities when using our payments for Vawoo.com services. The Policy legally is binding contract between you and Vawoo.com when you as a buyer transfer money for your orders, and you as a supplier provide products for Vawoo.

This Payment Policy is a part of our Terms and Conditions. Please read the Policy attentively along with our Terms for Buyers (if you are registered as a customer) and Terms for Suppliers (if you are a supplier). By using Vawoo.com payments, you are agreeing to this Policy and accepting our Terms and Conditions in full.

Overview

Vawoo Payments accept payments with debit and credit cards.

Vawoo.com services and payments are only available for individuals who are at least 18 years old, who register on Vawoo.com as a supplier, buyer or affiliate and are approved for personal account on our website.

Buyers may authorize a payment for a purchase of a product or a Gift Card with debit or credit card. If a buyer orders a product using a Gift Card, there is no payment required.

All the payments are received by Vawoo, we process and keep them. All settlements with the suppliers are a subject of individual consideration with each supplier apart.

Vawoo Affiliates may use Vawoo Payments to receive commissions for their referral services.

Vawoo.com rights and responsibilities

Payments functionality may be made available, modified, or discontinued by us at any time without notice and is subject to the limitations in Terms and Conditions.

For security measure, we reserve the right to the following payment procedure:

  1. A buyer pays for the order using payment systems available on the platform. The order payment   includes the price for an item and the shipping fee (if required). The specific sum for the order is withdrawn from customer’s debit/credit card and transferred to Vawoo - it is held by us until the customer confirms successful order delivery.
  2. In case when a buyer for any reason does not make payment for the purchase, Vawoo.com reserves the right to decline the order. Vawoo.com does not pass any secure data, including payment details information to anyone. Suppliers will only receive shipping information and limited buyer account information necessary to complete the order.
  3. Vawoo.com reserves the right to decline transactions that we believe to be high risk, fraudulent, or in violation of our Terms and Conditions.
  4. We may refuse service of Vawoo Payments to anyone, at any time and for any reason.
  5. We may request proof of your identity if the billing and shipping addresses differ, or if we for any reason believe that the payment is fraudulent, the debit/credit card does not belong to you.

Supplier's rights and obligations

For using Vawoo.com services and receiving payments for your orders, you, as a supplier, must provide valid account information as requested during registration, and you are also responsible for maintaining and updating that information as necessary. You guarantee not to impersonate any other individual or use the name you are not legally authorized to use.

All the settlements with each supplier are an object of individual consideration.

Refunds

Сustomer can open a dispute to get a refund. In the event that a dispute is opened, Vawoo.com reserves the right to pay a refund to a buyer if he/she proves the existing problem with the order in terms of a dispute. The refund may be requested within 14 days after the product has arrived.

In case that a buyer submits a chargeback because of any real problem with the order, Vawoo.com will refund payments to the customer.

International Trade Laws

You agree and warrant that your use of Vawoo Payments will not involve any countries, entities, individuals or items prohibited by embargoes or some other regulations.

Recoupments

We reserve the right in our sole discretion to reimburse money to customers in the following circumstances:

  1. If the goods were not delivered within the time-frame determined by the platform (15 business days);
  2. The item ordered has arrived with manufacturing defects, is of poor quality or misdescribed;
  3. The product was paid but hasn’t been shipped within 5 business days;
  4. Buyer hasn’t received the tracking number or the tracking number is invalid;
  5. The number of items received is wrong;
  6. The item’s "sell by" date expired;
  7. The item has missing parts.

If you have any questions or concerns regarding our Payment Policy, please fill out our contact us form and our managers will get in touch with you in the shortest time possible.

Age Verification

Legal Age

All products placed and sold on Vawoo.com are intended for use of adults only, and are not intended for minors, pregnant and nursing women.

You must be of the legal age to browse and purchase from VAWOO.com. According to the TPD, the legal age to buy and use vape products in the UK is 18+ years. By law we cannot sell e-cigarettes or related products to anyone who is under 18 years of age. For this reason our website requires age verification.

For Customers Outside the UK

The legal age for purchasing vape products may vary for different regions and countries.

You must be of the legal smoking age for the country or state in which you reside in order to purchase electronic cigarettes or any vape gear from this website. We are not responsible for those customers purchasing from countries or regions with different from the UK age limits. By purchasing from Vawoo.com and using our services, you certify that you are of the legal smoking age in your country.

Age Verification Procedure

We are dedicated to providing the best experience possible to our customers and appreciate your understanding of this Age Verification process.

If you have already created an account on Vawoo.com, you'll no longer need to do this again.

Usually this is a seamless procedure that forms part of a standard checkout. However, in instances in which we at our own discretion consider you are not of the legal smoking age we will require to review your state identification card. You will be asked to upload a legible copy of your identification clearly showing your name, age and shipping address. If proper identification cannot be given, your order will not be accepted.

For more information regarding the age verification process and any other questions or issues during checkout, please fill out the contact us form and our support team will contact you.

Guarantee and Return

What is the Returns Policy on Vawoo?

Vawoo Platform abides by the Distance Selling Act (2000). If, once you have purchased items from us, you decide you no longer want them, then you have 28 calendar days in which to return them and we will refund them in full within 28 days of the delivery date (including the shipping paid) as long as the packaging remains sealed/unopened and the items were unused. This excludes e-liquids, clearomizers and disposables. Please note that return shipping is your responsibility and will not be refunded.

Vawoo.com Guarantee and Return Policy offers our registered customers safe and secure service within our platform. It explains your rights and responsibilities when receiving false, misdescribed or damaged products and when returning items.

This Policy is a part of our Terms and Conditions. Please read this Policy along with our Terms for Buyers attentively. By registering on the platform and purchasing products from it you agree to the following Guarantee and Return Policy.

Please test all products for defects upon receiving your order and read the product information carefully to make sure you are using it properly. Do not confirm the delivery until you make sure the item you ordered meets your expectations in full.

If for some reason you receive items that arrive with extensive damage or are not working, are faulty or misdescribed, please contact us. 

To send requests within Vawoo.com website, click My Account → Orders → Start Communication → Post a message.
You have legal right either to exchange the product, or have your money back after you prove that it has been damaged (by photo and/or video). If you prove that it is a factory defect, seller is obliged to:

  • A) Either refund the cost of the item you ordered.
  • B) Or send you another qualitative item (if the item is still in stock).

14 Day Guarantee Period

The products placed on this website carry an implied, industry-standard 14 day warranty against defects due to manufacturing failure. You have the right to return your order and/or receive a refund within a period of 14 calendar days starting with the date you received the order. The 14 day warranty begins on the day the product is delivered and not on the day it was put to use. The delivery date is displayed on the page with the details about your order tracking.

If you experience any issues with products purchased through this website, you must contact us via a communication system on the platform within 14 days of receiving your order, or within the manufacturer's specified warranty period, and explain the problem as well as the result you would like to receive. Keep in mind to provide the correct order number when explaining the problem with your order.

Your inquiry has to be answered within 24 to 48 hours and letting you know if your request has been approved or denied or if further clarification is needed.
You can always get our help by opening a dispute. Please note that you may open a dispute before a manufacturer’s warranty period expires. Find out how to open a dispute here.

For sanitary reasons, any of these items may not be accepted as returns: clearomizers, cartomizers, bottled liquids, drip tips, disposables.

In case when you reach an agreement to return a product, the item must be covered under warranty and must not have damage caused by user error. You must take good care of the items while they’re in your possession. If you decide to return the product because of the reason other than damage, it must be returned in a salable condition. Customer assumes all costs in shipping items back to the supplier.

Used items or products damaged due to user error do not qualify for a return as the products that are considered consumable. There is no refund possible for consumed products as well.

Other Causes of Returns

In case when you received the wrong item compared to what you actually ordered please contact us  within 48 hours of receiving your package. Please do not open or use the item erroneously sent to you.

If for whatever reason you do not want your item within 28 days of receiving it, you may also contact us for a return and refund. Kindly note that in such cases the return shipping fee is your responsibility and is non-refundable. Items must be returned in their original packaging, unused and unopened in order to qualify for a product refund.

No refund can be given for the return shipping cost of any products which are returned regardless of fault.

Return Time

Customers who are asked to return items for refund or exchange, must send those items back  within two weeks (14 days) from the day the item was received. Failure to do so will void the return.

If you have any questions regarding the return/refund process, please fill out the contact us form and our support team will contact you.

Open Dispute

Your orders on Vawoo.com are protected by our risk managers. However, all the problems you may come across should be immediately discussed with us first. You can contact us via chatting on the order details page, if (but not limited to):

  • You haven’t received the tracking number in 5 days;
  • You have received invalid tracking number;
  • You haven’t received your order;
  • You received mis-described, poor quality or defected item;
  • You have come up with other questions regarding your order.

Only if you can not come to an agreement, you can open a Dispute.

HOW DOES THE OPEN DISPUTE PROCEDURE WORK?

Step 1. Open the order’s page;

Step 2. Click Start Dispute;

Step 3. Fill in the fields given:

  • Subject

Briefly describe the problem.

  • Dispute

Describe in details your problem and explain what result you would like to get (refund, product exchange).

Step 4. Add an evidence to your Dispute.

In order to obtain our assistance, you must prove the existence of the problem. If the product is defected, of poor quality or does not match to the product description, please, upload files as a proof of the problem (photo or video of the product).

Step 5. Click Submit.

After you submit the Dispute and prove us your problem, we will start the investigation.

If you still have questions, please fill out the contact us form and our support team will help you.

 

Supplier Policies

Your rights and obligations as a Vawoo supplier:

Terms and Conditions
Terms of service and Conditions for VAWOO suppliers

Shipping Policy
VAWOO supplier's shipping rights and obligations

Vawoo Payment Policy
The conditions of use for payment forms and methods

Intellectual Property Policy
Intellectual property rights and obligations

Terms and Conditions

  • GENERAL
  • COPYRIGHTS, TRADEMARKS & THIRD PARTY LINKS
  • LANGUAGE
  • RIGHTS AND OBLIGATIONS
  • PERSONAL INFORMATION
  • PRODUCTS
  • ORDERS
  • GUARANTEE
  • LIMITATION OF LIABILITY
  • CONTENT
  • RESTRICTIONS
  • CHANGES TO THESE TERMS AND CONDITIONS
  • CONTACT US

1. GENERAL

This Terms and Conditions page is an agreement between You and Vawoo.com, that governs Your use of the website as a supplier and Your personal supplier account. Individuals are prohibited to apply for a supplier account and supply Vawoo with items. By registering as a supplier and listing Your products from Vawoo.com You agree with the Terms and Conditions established on the website. Please take time to read attentively these Terms and Conditions along with other Policies which govern Your participation and use of our website.

“Terms” means these Terms and Conditions;

“Customer”, “Buyer” mean any person of the legal age(18+) registered on the website as a customer in order to purchase vape products;

“Supplier”, “supplier” mean any vape company registered on the website in order to supply Vawoo with vape products;

“We”, “us”, “our” refer to Vawoo.com, a vape platform specially created for selling and purchasing e-liquids, vape mods, other vape devices and accessories.

“You”, “Your” refer to any person or company supplying Vawoo.com with their products. 

“Users” refers to unauthorized visitors, registered and authorized suppliers and buyers.

“Personal information” means any personal data and details we collect from You and You provide us with.

“Goods” means any vape product placed on the website.

“Website”, “Site” refer to Vawoo.com.

2. COPYRIGHTS, TRADEMARKS & THIRD PARTY LINKS

The website is owned and operated by AEV SOLUTIONS LIMITED. AEV SOLUTIONS LIMITED owns the copyright of all materials provided herein. All rights reserved.

This website contains links to websites which are not maintained by Vawoo.com. Third party links are not under our control and we are not responsible for the content, products or services You may find on those websites. Third party websites are provided for Your convenience and information only.

3. LANGUAGE

At the present moment all services and information placed on the platform is available in English language version only. Taking into account the international users of our site, the universal English language version is provided for Your convenience. If there are any changes in languages available on the platform, the information will be immediately posted on this Terms and Conditions page.

4. RIGHTS AND OBLIGATIONS

4.1 As a supplier You guarantee and undertake that:

  • 4.1.1 You are of the legal age to supply Vawoo with vape products according to the eligibility law (18+);
  • 4.1.2 You will supply only qualitative, authentic items that correspond to their description;
  • 4.1.3 You will provide true, accurate, current and complete in all respect personal data in order to apply for a supplier account and register as a supplier on the platform. The personal data includes, but is not limited to the following information: company name, email and password, phone number, shipping address (city, country, address, ZIP code). Moreover, in order to gain a full access to the platform, You must provide documents which indicate the certification of your products in accordance with MHRA register (EC-ID number for products that is given after MHRA certification). We reserve the right at our sole discretion to request copies of other official documents for verification purposes at any time. Please note that we require this data in order to provide You with convenient and reliable service on the platform.
  • 4.1.4 You will notify us immediately of any changes to Your personal information;
  • 4.1.5 You will inform us immediately of any suspicious activity on Your account or if Your supplier account was hacked by submitting contact us form;
  • 4.1.6 You will not place any content on Vawoo.com that is illegal or transmit any discriminative, offensive and/or defamatory content, that can infringe the rights of any person, firm, company and cause inconvenience to a third party, or violate any copyrights and trademarks;
  • 4.1.7 You will cooperate only with reliable Postal services and provide qualitative shipping methods to Vawoo customers;
  • 4.1.8 You will not publish on Vawoo.com and suppy us with any vapour products produced and branded by JUUL Labs, Inc. and JUUL Labs UK Holdco Limited without an official permission from JUUL Labs for advertising and offering for supply any products owned by or licensed to JUUL Labs.

4.2 As a supplier registered on Vawoo.com You have right:

  • 4.2.1 To qualify for Supplier Protection Policy;
  • 4.2.2 To claim for advertising tools inside and outside the platform. Find out more information on our Advertising Policy page;
  • 4.2.3 To get feedback from Vawoo.com customers such as ratings and reviews. Your brand reputation within Vawoo.com is safe due to our Feedback system. Only registered customers who have ordered a product from Vawoo can leave a comment or rate any product;

4.3 We reserve the right to:

  • 4.3.1 Update and make changes to our site, Policies, and these Terms at any time. Any changes to this Terms and Condition page will be posted on this website with a date of the last update. It is Your responsibility to check our website periodically for changes.
  • Please review other policies, such as our Privacy Policy, Vawoo.com Payment Policy, Advertising Policy, Fees & Payments and Shipping & Tracking Policy, posted on this site. These policies also govern Your use of our website;
  • 4.3.2 Remove any content we believe discriminative, illegal or, but not limited to, offensive to any third party;
  • 4.3.3 Disable any account we strongly believe to be hacked, operated by a person under the legal vaping age (18); placing any discriminative, offensive and/or defamatory content;
  • 4.3.4 To resolve disputes and in certain conditions pay refunds to customers;
  • 4.3.5 To disable any products we consider to be fake or unauthentic;
  • 4.3.6 On our sole discretion to deny selling Juul-branded products even if You provide an official permission from JUUL Labs for advertising and offering for supplying any products owned by or licensed to JUUL Labs.

5. PERSONAL INFORMATION

5.1 You need a supplier account in order to use our services in full as a supplier. By submitting the registration form You are requested to provide the following data: company name, email and password, phone number and fax (optional), shipping address (city, country, address, ZIP code), EC-ID number for products that are subject to certification (is given after MHRA certification). We reserve the right at our sole discretion to request copies of other official documents for verification purposes at any time. You agree that we may use and process Your Personal Information in accordance with our Privacy Policy. Please visit our Privacy Policy page to fully comprehend how we gather, use and protect Your personal data. Please note that credit card information is always encrypted during transfers over networks;

5.2 Your personal information may be held and used by us in purposes that include, but are not limited to:

  • - administering Your account;
  • - sending You email newsletters;

5.3 You are not allowed to create or use an account for anyone other than Yourself, provide an email address other than Your own, impersonate Yourself;

5.4 You are responsible for all activities that occur in connection with Your account;

5.5 You agree to notify us immediately of any unauthorized use of Your account;

5.6 We reserve the right, without prior notice, to restrict Your access to or use of certain services, if we strongly believe that Your account is being hacked, offensive to third parties or containing inappropriate information.

6. PRODUCTS

6.1 Vawoo.com is a website accepting vape product only. For this reason we prohibit any other goods than those related with vape.

6.2 All products supplied must correspond to their description and pictures and to be of high quality;

6.3 All products placed on Vawoo.com must comply with deeming vape regulations that take place in the UK;

6.4 You as a supplier must take all necessary measures to make product’s packaging child-proof and include all appropriate warnings and instructions. Neither we, nor You can be responsible for any personal injury arising from failure to use any product as intended or in accordance with the instructions provided with that product;

7. ORDERS

7.1 All goods and services on Vawoo.com are available for individuals who are of the legal age (18+) and who we consider eligible. The eligibility criteria refers to, without limitation, the residents in the UK.

7.2 Once a customer successfully orders a product, You should ship the order during the time period you have indicated in your Shipping method. Please note that You must provide customers with valid tracking numbers as long as You ship the orders;

7.3 Be attentive when sending items to buyers. Make sure You ship an item correctly to the address provided by our customer;

7.4 You on Your sole discretion can choose the shipping services You would like to work with. Make sure You cooperate with reliable postal services. The maximum time for delivery is 60 calendar days. Please note that You must contact the shipping service if the item has not arrived within 60 days or within the determined time by You;

7.5 Once buyers order items from Vawoo.com website, they guarantee that goods are legal in their country or region. Neither Vawoo.com, nor You are responsible for any goods shipped to a country with specific vape regulations or to the countries that restrict the use of vape products.

8. GUARANTEE

The products placed on the platform apply industry- standard 14 day warranty against defects due to manufacturing failure. If a product which is ordered is damaged and/or mis-described, a buyer reserves the right to issue for a refund or exchange within 14 days starting with the date the order was received. Vawoo is also responsible for cases when the order has not arrived within maximum 60 day period. It is Vawoo responsibility to negotiate with a buyer and to help him/her with the problem. If a buyer proves the problem in terms of the Dispute, we may pay him/her a full or partial refund for the order.

9. LIMITATION OF LIABILITY

10.1 Our website and services are open 24 hours, 7 days a week for all users. However, there is a likelihood that we may sometimes accomplish some technical works on our web-site, in order to improve our services. If some works over the platform are planned, we may, but are not obliged to, inform You in advance in order to avoid any misunderstandings and inconvenience;

10.2 We can not warrant that the website will meet Your requirements or will be timely uninterrupted, secure or error-free. We will not be responsible or liable to You for any loss of content or material uploaded or transmitted through the website. We cannot warrant that the functions contained in the site will be uninterrupted or error-free, that any defects will be corrected;

10.3 Vawoo.com is directly responsible for any loss, damage, delay or false delivery of the ordered product;

10.4 The supplier shall not be liable for any loss or damage caused by the buyer after he/she receives the order;

10.5 Nothing in this Terms shall limit Your rights as a supplier;

10.6 The website may include technical inaccuracies or typographical errors. We reserve the right to make changes periodically and at any time to the website.

10. CONTENT

11.1 Content means all the information placed on the website, including but not limited to texts, images, products and prices, location data and all other forms of data or communication provided by You, buyers or us.

11.2 You guarantee that:

  • 11.2.1 You or otherwise own control of the content, posted in Your supplier account;
  • 11.2.2 The content placed by You is accurate, and the use of the content You supply will not cause injury to any person or entity and does not violate our Terms and Conditions;
  • 11.2.3 You agree that You will not copy, download, distribute, re-publish and sell any services or any content that does not belong to You/ Your company and use it in commercial purpose;
  • 11.2.4 You will not place any content on Your supplier account that is illegal or transmit any discriminating, offensive and/or defamatory content, that can infringe the rights of any person, firm, company and cause inconvenience to a third party, or violate any copyrights and trademarks;

11.3 We can, but are not obliged to, monitor, edit or remove the information or pictures placed by You which we strongly believe to be illegal in some countries, offensive, unlawful, threatening, violating any third party rights;

12. RESTRICTIONS

We will ban Your access to our platform, if You:

  • Violate our website and any of our Policies;
  • Violate any third party's rights, including copyright, discrimination, moral right, privacy right, or any other property or proprietary right;
  • Promote a business or other commercial venture or event, not connected with vape products.
  • Send insulting emails, spam, surveys, or other mass messaging, whether commercial in nature or not;
  • Impersonate Yourself and/or use a bank card that does not belong to You;

13. CHANGES TO THESE TERMS AND CONDITIONS

Vawoo.com reserves the right, at our sole discretion, to update, make changes to our site, Policies, and these Terms at any time. Any changes to these Terms and Conditions will be posted on this website with the date of the last update. It is Your responsibility to check our website periodically for changes.

If we make material changes to these Terms and Conditions, we will notify You by e-mail or by posting a notice on Vawoo.com prior to the effective date of the changes.

Please review our other policies, such as Privacy Policy, Shipping & Tracking Policies, Advertising Policy and Supplier Protection Policy posted on this site. Those policies also govern Your use of our site as a supplier.

14. CONTACT US

If You have any questions and concerns about these Terms and Conditions for Suppliers please fill out the contact us form and our support team will answer your questions.

Shipping Policy

Vawoo.com gives a unique possibility to distribute your one-of-a-kind vape products using domestic and international shipment, and to get your items into the hands of your buyers quickly and securely. This Shipping Policy explains your rights and obligations as a supplier along with responsibilities toward customers.

This Policy is a part of our Terms and Conditions for Suppliers. Please read this Policy so as our Terms attentively. By selling your items on this website and using our services, you are agreeing to these Policy and our Terms.

1. SHIPPING YOUR ITEMS

You as a supplier are the one responsible for shipping your sold items to buyers. You have a right to choose shipping methods and to control the countries available for your products’ delivery. When you choose to offer international shipping, your products can then be purchased by buyers residing outside the UK. The supplier's panel is provided with a special tool where you can choose the most appropriate countries for further buying and shipping procedures. Please keep in mind that you are ultimately responsible for making sure that your buyers receive the item(s) they purchased from you.

By supplying Vawoo.com you agree and warrant to:

  • 1.1 Provide an accurate “ships-from” address;
  • 1.2 Provide reliable postal services to your buyers;
  • 1.3 Process an order within 5 business days. Processing means sending the item(s) to its destination and providing the customer with a tracking number. Please make sure you present valid tracking number;
  • 1.4 Ship items promptly. Prompt shipping means that the shipping services you work with deliver each item within maximum 60 business days after it has been ordered by a customer. The delivery time depends on shipping method and shipping destination.
  • 1.5 Make sure you deliver items to the address provided by the customer. Mis-delivery is likely to result a non-delivery case, where you are obliged either to pay money back, or deliver one more item to the right address;
  • 1.6 Prepare for international orders by identifying international shipping providers who can fulfill your shipment options;
  • 1.7 Comply with all local shipping and customs regulations;
  • 1.8 Be fully responsible for delays or other shipping problems that may occur during the shipping;
  • 1.9 By providing a tracking number, you give permission to the Vawoo customer to collect and share the tracking information received from your chosen shipping carrier with the customer.
 

If for any reason an order does not arrive, be prepared to provide valid proof of shipping. Valid proof of shipping must show that the item was shipped and that it was sent to the correct address provided.

2. API INTEGRATION

The Shipping Application Programming Interface (API) allows you to integrate UPS shipping functionality directly into our website.
To get an API key, you must be registered in a company providing shipping services and have an invoice agreement with them. After you endorse an agreement with the company, you get an API key.

The API key is provided to you by the shipping company you cooperate with, in order to offer different shipping alternatives to your end customers. The API key contains detailed information about the features and delivery prices for each of the following conditions:

  • - The shipping destination;
  • - The product’s characteristics which may include but are not limited to: weight and quantity;
  • - The shipping method: pick up the shipment at a post office, get the shipment delivered to the mailbox or get delivery to the door.

The API key may show an estimated delivery time, depending on the shipping destination;

After you receive an API key, you will have to fill out a special field on our website where you will enter this key. Due to API you don’t have to introduce the delivery costs for every country separately. The key automatically shows the price for shipping taking into account the conditions above.
If you have any questions or concerns about our Shipping Policy, please fill out our contact us form.

Vawoo Payment Policy

Vawoo Payments allow buyers  to use payment forms and methods provided on Vawoo.com. Users of Vawoo.com may pay for their products or services by a debit or credit card in UK Pounds. If you choose to pay for a product with a foreign currency (other than those available on our website), the system will automatically withdraw the payment according to your bank exchange rate. You can also purchase an item using Vawoo.com Gift Card offered to you by Vawoo.com customer. There is no payment required for purchasing products from platform by means of the Gift Card.

This Payment Policy explains your rights and obligations when using Vawoo.com payments as a supplier or customer.

Accepting these terms

This document (Vawoo Payment Policy) sets out your rights and responsibilities when using our payments for Vawoo.com services. The Policy legally is binding contract between you and Vawoo.com when you as a buyer transfer money for your orders, and you as a supplier provide products for Vawoo.

This Payment Policy is a part of our Terms and Conditions. Please read the Policy attentively along with our Terms for Buyers (if you are registered as a customer) and Terms for Suppliers (if you are a supplier). By using Vawoo.com payments, you are agreeing to this Policy and accepting our Terms and Conditions in full.

Overview

Vawoo Payments accept payments with debit and credit cards.

Vawoo.com services and payments are only available for individuals who are at least 18 years old, who register on Vawoo.com as a supplier, buyer or affiliate and are approved for personal account on our website.

Buyers may authorize a payment for a purchase of a product or a Gift Card with debit or credit card. If a buyer orders a product using a Gift Card, there is no payment required.

All the payments are received by Vawoo, we process and keep them. All settlements with the suppliers are a subject of individual consideration with each supplier apart.

Vawoo Affiliates may use Vawoo Payments to receive commissions for their referral services.

Vawoo.com rights and responsibilities

Payments functionality may be made available, modified, or discontinued by us at any time without notice and is subject to the limitations in Terms and Conditions.

For security measure, we reserve the right to the following payment procedure:

  1. A buyer pays for the order using payment systems available on the platform. The order payment   includes the price for an item and the shipping fee (if required). The specific sum for the order is withdrawn from customer’s debit/credit card and transferred to Vawoo - it is held by us until the customer confirms successful order delivery.
  2. In case when a buyer for any reason does not make payment for the purchase, Vawoo.com reserves the right to decline the order. Vawoo.com does not pass any secure data, including payment details information to anyone. Suppliers will only receive shipping information and limited buyer account information necessary to complete the order.
  3. Vawoo.com reserves the right to decline transactions that we believe to be high risk, fraudulent, or in violation of our Terms and Conditions.
  4. We may refuse service of Vawoo Payments to anyone, at any time and for any reason.
  5. We may request proof of your identity if the billing and shipping addresses differ, or if we for any reason believe that the payment is fraudulent, the debit/credit card does not belong to you.

Supplier's rights and obligations

For using Vawoo.com services and receiving payments for your orders, you, as a supplier, must provide valid account information as requested during registration, and you are also responsible for maintaining and updating that information as necessary. You guarantee not to impersonate any other individual or use the name you are not legally authorized to use.

All the settlements with each supplier are an object of individual consideration.

Refunds

Сustomer can open a dispute to get a refund. In the event that a dispute is opened, Vawoo.com reserves the right to pay a refund to a buyer if he/she proves the existing problem with the order in terms of a dispute. The refund may be requested within 14 days after the product has arrived.

In case that a buyer submits a chargeback because of any real problem with the order, Vawoo.com will refund payments to the customer.

International Trade Laws

You agree and warrant that your use of Vawoo Payments will not involve any countries, entities, individuals or items prohibited by embargoes or some other regulations.

Recoupments

We reserve the right in our sole discretion to reimburse money to customers in the following circumstances:

  1. If the goods were not delivered within the time-frame determined by the platform (15 business days);
  2. The item ordered has arrived with manufacturing defects, is of poor quality or misdescribed;
  3. The product was paid but hasn’t been shipped within 5 business days;
  4. Buyer hasn’t received the tracking number or the tracking number is invalid;
  5. The number of items received is wrong;
  6. The item’s "sell by" date expired;
  7. The item has missing parts.

If you have any questions or concerns regarding our Payment Policy, please fill out our contact us form and our managers will get in touch with you in the shortest time possible.

Intellectual Property Policy

The following policy offers the needed information regarding intellectual property (IP) rights and any IP concerns that might arise when supplying VAWOO. Please note that VAWOO does not give legal advice. Please consult with your lawyer on questions concerning IP.

Copyright

1. The meaning of copyright

A copyright protects original works of authorship and offers the author the exclusive rights to decide on what condition his work would be used.

2. How to know if you own the copyright?

In case you are the creator of the image or the text – you own the copyright. In case you borrowed the imagery or text from other resources, you have to have the owner’s permission to use it.

When adding content to the platform you assure VAWOO.com that you own the copyright or the use permission for the content. As well you grant the license to use the content for VAWOO and its affiliates.

Trademark

1. The meaning of a trademark

A trademark is an identification symbol the purpose of which is to distinguish between goods or services of different enterprises. A trademark is a protected intellectual property right.

In order to protect a trademark in the UK, it has to be registered in the UK Intellectual Property Office UKIPO. Trademark protection is limited. It depends on the place of registration.

The registration of a trademark will give an exclusive right to use a registered trademark. This means that the trademark can only be used by its owner or be licensed to the other party for use for a fee. Registration provides legal certainty and strengthens the position of the right holder.

2. What does a trademark protect?

The owner of the trademark can prohibit its usage:

- for goods or services which are the same or similar with the trademarked goods and services, to avoid any possible confusion from the customer’s side;

- in case the trademark has created a reputation in the EU and its use would create a situation where unfair advantage was taken.

3. What kind of trademarks can be found on VAWOO?

Trademarks are represented on VAWOO.com as names of brands or products in the product description.

4. Is the owner’s permission to use the trademark necessary?

The owner can restrict the use in case there are legitimate means for it. An unauthorized use can be considered an infringement. Always consult your lawyer before using somebodies trademark and placing it on VAWOO.

5. What is counterfeiting?

Counterfeiting is an imitation of a trademark or goods. Counterfeiting is illegal.

It is not considered counterfeiting in case a similar product is sold without using the trademark. But such products can infringe upon copyright rights or design rights.

Designs

1. The meaning of design?

A design is a protection of the appearance of goods. It can protect the whole product or parts of it which have unique characteristics (colours, structures, forms, materials)

A product is considered everything including fonts, packaging or any other symbols.

According to European law, a design can be registered, but unregistered designs are also protected to some extent. Unregistered design rights are acquired automatically and with no need for formalities. The unregistered design right is more limited in scope as well as duration (3 years) than the registered design right.

2. How to make sure that no design rights are violated on VAWOO?

You can always contact the manufacturer of goods or your lawyer on any questions arisen regarding design laws. The European Intellectual property Office offers resources to learn more about designs.

 

Third Parties Policies

Third Parties Policy
Vawoo affiliates and anyone requesting information

Terms and Conditions
Terms of service and Conditions for Vawoo affiliates

Anti Discrimination Policy
Behavior we do not accept on Vawoo

Request for Information
Process for requesting any information on Vawoo members

Terms and Conditions

The following Terms and Conditions (Terms) apply to your participation in the Affiliate program offered by Vawoo.com. The Affiliate program(Program) allows you (the Affiliate) to promote Vawoo.com and services on your website or elsewhere and receive commission for effective promotion described in the following Terms.

1. Definitions

AFFILIATE- site owner (an individual or business) who promotes products or service in return for payment once an action has been completed (You).

SUPPLIER- a company who has a product or service to advertise (We, VAWOO, Vawoo.com).

BANNER- graphic advertisement of various sizes.

LINK- banners, buttons, text links, product feeds or any graphical content that Affiliates can use to promote the services of a supplier.

COMMISSION(S) - an amount of money paid to the Affiliate by the supplier for successful advertising results. We pay you a percent from a purchase made by the user you referred to our website.

COOKIE - a small piece of a browsing data stored in any user’s computer while the user is browsing.

REFERRAL- when a user visits a supplier website as a result of Affiliate Program/ advertising.

IMPRESSION- when the advertising content (banner) is viewed by the users.

AFFILIATE AREA- a website, forum or any other web

2. Participation in the affiliate program

The Affiliate Program of Vawoo.com is free to join, easy to sign-up and requires minimum technical knowledge. It is additional way to profit from your website.

In order to participate in this Program you need to register on the website and to select the appropriate account type ‘Affiliate’. Please note that you must present some required information about you. You must first be approved by us to become an Affiliate. Your application may be rejected if we determine you are not suitable for the Program.

THE FOLLOWING TYPES OF SITES ARE NOT ALLOWED TO APPLY FOR OUR AFFILIATE PROGRAM AND TO PARTICIPATE IN IT: SITES THAT PROMOTE VIOLENCE, DISCRIMINATION, INTOLERANCE, SITES WITH ADULT CONTENT AND ILLEGAL ACTIVITY including, but not limited to WAREZ, TERRORISM ENCOURAGEMENT, VIOLENCE PROMOTION.

Please read these Terms and Conditions carefully to fully comprehend how the Affiliate Program works.

3. Creating your affiliate account

In order to become a part of our Affiliate Program you must create your personal Affiliate account. You need to choose account type Affiliate and to fill in the mandatory fields: email address, password, contact information and payment information. Please provide valid personal data.

4. Your responsibilities

As a Vawoo.com Affiliate you agree and promise that:

4.1 You are the one responsible for providing us with full and correct data including, but not limited to: contact details, the website URL(s) where Vawoo.com will be promoted, the number of visits to your website and the frequency of such visits, payment data and any other information we may require from you. Failure to provide accurate data requested may result in termination of our Affiliate relationships and loss of any commissions.

4.2 The website you operate and that is used as an Affiliate for our platform does not contain any information or content that is illegal, transmit any discriminating, offensive and/or defamatory content that can violate or infringe the rights of any person, firm or company and cause inconvenience to a third party;

4.3 Your website will act in a good way to have a good reputation and will not result in a potential revenue loss of Vawoo.com;

4.4 You will not copy, modify or remove any content including, but not limited to banners, product data, photos, texts and other information placed on Vawoo.com without prior approval from us. You will use for Affiliate advertising only the content we provide to you;

4.5 You will not generate any SEO/spam links building techniques in order to generate more false referrals to our platform;

4.6 You should be respectful to Vawoo.com so as to these Terms and shall not damage our website reputation;

4.7 Your participation in the Program will not violate any applicable laws, rules, regulations, permits, industry standards, judgments, decisions, or other requirements of any applicable governmental authority (including all such rules governing communications and marketing);

If we notice any activities of you/ your website that violate these Terms, or if you do not follow or respect your responsibilities mentioned above, we reserve the right to suspend or even terminate our partnership and cancel any commission payment.

5. Affiliate advertising rules

5.1 When joining the Affiliate program of Vawoo.com and starting advertising our vape platform, you should use only promotional materials we provide to you. Any other content placed on your Affiliate Area about us without our prior notice or our consent violates our copyrights. Approved advertising materials may include the following, but is not limited to: Vawoo.com business name, URL, banners, logos for display on your Affiliate Area/ website.

5.2 In terms of the Affiliate program, you guarantee to provide Vawoo.com with visitors to our website.

5.3 Inappropriate ways of advertising includes, but are not limited to:

  • 5.3.1 Using any illegal and inappropriate methods of advertising, including but not limited to: spam advertising, unbidden e-mails, unauthorized content placing in groups, forums, etc;
  • 5.3.2 Using our advertising content in a way that can negatively affect our name and reputation;
  • 5.3.3 Offering discounts, sales, coupon codes, cash back, rewards or any other financial benefits concerning the use and/or services of our website without our prior notice or approval;
  • 5.3.4 Placing illegal, obscene, pornographic material or any other material that may injure any other company/ person and/or badly influence our reputation. It includes, but is not limited to: offensive and discriminating content, pornographic or any other content of adult nature;
  • 5.3.5 Your domain/ company name and logo must not contain words and phrases that are similar to Vawoo.com domain name, URL, trademark, so as any other keywords that are confusingly similar to third-party names, domains, logos, etc.

6. Affiliate commission payment

By joining the Affiliate program of Vawoo.com you agree that we do not pay commissions per clicks or impressions. You will earn 50% of VAWOO revenue from orders made by customers you referred to the website.

6.1 The purchase is valid according to the Program if, but not limited to:

  • 6.1.1 The purchase of any product placed on Vawoo.com was a result of your active referral efforts. Once the cookie indicates you as the last Affiliate who referred potential customers to our website, and made them register and buy a product(s) from Vawoo.com, the 50% of our revenue are paid to you according to affiliate payment policies.
  • 6.1.2 The customer you referred has not used our services before and/or is not registered on the platform.
  • 6.1.3 The customer registered on Vawoo.com and ordered products from the website without your assistance, pressure or blackmail in order to obtain the commission.

6.2 Vawoo.com is obliged to pay all Affiliate commissions based on the percent and currency agreed. If you accept the currency other than United Kingdom Pounds, we will convert the commission at an exchange rate that we or our bank determine. We will pay you commissions in a payment method that you choose from the payment options that are available on our website. Please note, that at the present moment Vawoo.com supports only Visa and MasterCard. If there are more payment methods available on the website, we will preliminarily inform you.
Any commissions earned for valid sales will be allocated on your personal Affiliate account. Minimum withdrawal balance is £20 (UK Pounds). Payment for your Affiliate services can be withdrawn once in 2 weeks. Withdrawal requests will be processed on Fridays.
Please note that commission goes to your account only after the customer you referred to our website makes the purchase from our website and receives the order.

6.3 To ensure proper payment, you are responsible for providing and maintaining accurate contact and payment information through Vawoo.com. You are the only responsible for keeping all your information up to date including your name, payment information and any other personal information that will impact our ability to process a commission payout. We will accomplish commission payouts only if we have all required details.
You are strongly advised to inform us about any changes to your contact and payment information in order to insure convenient participation.

6.4 We may suspend commission payout for any period if we suspect inappropriate activity or any other behavior that violates our Terms.

7. Cookies

We track the customers referred from your Affiliate Area using HTTP Cookies. The Cookie is a small piece of a browsing data stored in any user’s computer while the user is browsing.

If the browser Cookie shows that the last user activity was registered on your website before he/she visits Vawoo.com, the user is considered as a referred customer from your Affiliate area. The user’s cookie is stored for 30 days. Only if the user registers on the platform and purchases from it, you will receive the commissions.

Please note that Vawoo.com is not responsible for any user referred from your Affiliate area using Private browsing. While accessing the Internet in Private browser window no Cookies are saved by the browser which makes impossible for us to understand the customer is referred from your Affiliate area.

Moreover, we are not responsible for Cookies intentionally deleted by the customers.

8. Eligibility

Vawoo.com requires age verification in order to use and purchase any vape products placed on the platform. We do not sell products to minors and anyone above 18 years of age. It follows that any user referred from your Affiliate area is considered valid only if he/she is of the legal smoking age.

In order to become an Affiliate partner with us you should be over the age of 18 as well.

9. Limitation of liability

PLEASE NOTE AND AGREE THAT YOU WILL NOT HOLD US, OUR BUSINESS PARTNERS, CUSTOMERS, EMPLOYEES, OTHER AFFILIATES OR ANY THIRD PARTY LINKS RESPONSIBLE AND LIABLE FOR ANY INDIRECT, INCIDENTAL DAMAGES INCLUDING, BUT NOT LIMITED TO, YOUR REVENUE LOSS, FOR LOST PROFITS, COST SAVINGS, WEBSITE TRAFFIC, DATA OR ANY DAMAGE TO YOUR BUSINESS/ WEBSITE.

You agree that Vawoo.com is not responsible or liable as a result of Your placement of authorized links from Your Affiliate Area, and You as well as the Supplier, conjunctly and severally agree to indemnify, defend, and hold harmless Vawoo.com and its affiliates, business partners, customers and employees from and against any and all liability, claims, losses, damages, injuries or expenses directly or indirectly arising from any offer related to this Agreement.

Data privacy

You assure that in terms of this Affiliate Program and our partnership, You, the Affiliate, may have access to confidential and proprietary information that belongs to our Website. By participating in our Program you warrant that you will not place for advertising or disclose any personal information without our prior notice or approval.

Vawoo.com values the privacy of users, subscribers, publishers, members, and others who visit and use the website. We acknowledge and agree that all the personal and payment information you provide to us at all times will be exclusively owned by us and will remain confidential.

Vawoo.com acknowledges not to disclose or disseminate the confidential information including, but not limited to your personal data and payment information without Your prior consent. Any information we receive is used solely for tracking and commission payment purposes.

1. Affiliate content placement

As an Affiliate of Vawoo.com you will be provided with a special content, link and other data about our website. Please note that you are not allowed to place any content other than those we provide to you.

You can place our Suppliers banners anywhere on your website as you see fit.

2. Termination of the affiliate partnership

The Affiliate Partnership will be terminated by us without prior notice if, in its sole discretion, Vawoo.com determines that the Affiliate has violated any of these rules of Agreement or has committed any or all of the following forbidden actions.

No Vawoo.com link or referral shall be placed on any page which contains the following content that:

  • - promotes discrimination based on race, gender, nationality, religion;
  • - promotes illegal activities including, but not limited to, violating people or property, terrorism, piracy or treason;
  • - abets sexual abuse or exploitation of children or minors;

No outstanding commission payments will be due if we terminate our Affiliate Partnership because of violation of these Terms and Conditions.

If we determine to end the Partnership on the reason other than the above mentioned, we will inform you in advance and will pay all referral commissions.

The Affiliate can terminate the Partnership at any time, with or without any reason, giving us a prior notice.

If the Affiliate partnership is terminated by any reason, at the discretion of you or us, the Affiliate (you) is obliged to remove any Vawoo.com related content within 1 business day. You have no right to use our banners, URL, logo or any other advertising content and must forgo any other activities which may directly or indirectly damage the reputation of Vawoo.com. We will no longer track the sales associated with the affiliate and you will not qualify for future affiliate commissions.

3. Changes to these terms and conditions

Vawoo.com reserves the right, at its own discretion, to change, modify, add, or remove parts of these Terms and Conditions at any time. If we change some information to our Terms of the Affiliate Program we will provide you notice of these changes by sending you an e-mail, post a notice in this Terms and Conditions page or update the “Last Updated” date above. Modifications may include any changes in payment methods, commission fees, program eligibility and other. Please check this page periodically in order to be informed of those changes.

If you do not agree to these Terms or to any changes of these Terms that may occur in the future, you must terminate the Affiliate Partnership or not apply for participation at all.

4. Affiliate program for Vawoo.com customers

As a Vawoo.com customer you can also apply for our Affiliate Program. The Affiliate program for Vawoo.com customers differs from that for websites.

In terms of our Affiliate partnership we will provide you with your personal link referring Internet users to our Website. Each link will permit recipients to navigate directly to a page of Vawoo.com. If the user you referred to the platform using the referral link registers and purchases from Vawoo.com, you automatically receive 50% of Vawoo.com revenue from orders made by customers you referred to the website.

As Vawoo.com uses browsing Cookies the user shouldn’t access the link shared by you in Private mode.

Please note that the potential customer referred to our Website has to be of the legal age for vape (18+).

If you have any questions or concerns about these Terms and Conditions or in order to find out additional information and further instructions please fill out the contact us form and our support team will help you.

Please note that by entering the Affiliate relationships with us you agree with these Terms and Conditions.

Anti-Discrimination Policy

Vawoo.com is a platform where people purchase vape products. We want everyone on the platform to feel safe and we will not tolerate any kind of discrimination that may create a hostile and unpleasant environment on the website.

This policy explains all kinds of behavior we find inappropriate and prohibit on Vawoo.com, in order to provide all users of the platform with positive experience.

By registering on the website and using our services, you agree with this Anti-Discrimination Policy in full.

No person, registered on the platform as a supplier, customer or affiliate, shall be excluded from participation in, be denied benefits of, or otherwise be subjected to unlawful discrimination in the provision of any services on the grounds of:

  • - Race
  • - Ethnicity
  • - National origin
  • - Religion or cultural beliefs
  • - Color
  • - Gender identity or expression
  • - Disability
  • - Sexual orientation
  • - Family and marital status
  • - Ancestry
  • - Status as an individual
  • - Any other characteristic protected by all applicable anti-discrimination laws.

Whether you are supplying Vawoo with products or purchasing from Vawoo.com, any of above-mentioned discriminations is not allowed. Prohibited behavior on Vawoo.com in accordance with this Anti-Discrimination Policy includes, but is not limited to:

  • - Refusal of providing any services for the reason of the discrimination;
  • - Sending offensive messages/ comments;
  • - Placing any discrimination-based content;
  • - Posting any material that supports or glorifies current or historical hate groups;

It is your responsibility as a supplier, buyer, affiliate or an unauthorized user to know your local laws and any other legal regulations on discrimination that might apply to you. You must respect other people’s rights as well and act towards them in accordance with all anti-discriminative laws.

If you think you are the victim of any discriminatory behavior or harassment occurred within our platform, please contact us and we will investigate the issue. You can report about the problem you faced with by filling out the contact us form.

Request for Information Policy

Vawoo.com aims to be a reliable vape platform and is committed to protecting and respecting your personal data. For transparency purposes this policy explains how we respond to the requests for records or information about the registered users of the website.

This policy is a part of our Privacy Policy and Terms & Conditions for Suppliers/Buyers, which are a legally binding contract between you and Vawoo.com. Please read these agreements carefully as well as this policy. By registering on the website and requesting or using one of our services, you agree with our Request for Information Policy in full.

This Request for Information Policy sets out how Vawoo.com will handle requests for information by official organizations in order to get access to public and private information we may possess about you.

Vawoo.com is responsible for protecting and keeping your private information concerning, but not limited to, your orders and financial data secure. We don't gather more data from you than is necessary in order to furnish you with our services and to protect your account. We will take all steps reasonably important to guarantee that your information is safely dealt with and in accordance with our Privacy Policy.

Please note that Vawoo.com does not sell or rent your personal information to third parties for their marketing or other purposes. All data you give to us is stored on our secure servers.

All non confidential information regarding, but not limited to buyer’s name, company’s name, the public name of its owner, products listed on the platform, logos, policies, etc. can be viewed by anyone at any time.

However, any private information is available for banks or other public authorities upon official request, in order to provide specific services needed for correct work within the platform.

The bank or other official organization may, from time to time, require an access to your personal data. Vawoo.com has a legal responsibility to comply with all official requests for information and to deliver it for its intended purpose.

Every request for private information will be acknowledged and you will be notified of the disclosure.

If you have any questions or concerns regarding this Request for Information Policy, please fill out the contact us form and we will help you.

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